SUBSCRIPTION COFFEE FAQS

Subscribe & Save
Enjoy specialty coffee delivered to your door and save 5% on every order after your first!

How It Works

• Choose your coffee type (Illy or Tall Order, whole bean or ground)
• Select your bag size and quantity (the same quantity as your original order will be delivered on each recurring date)
• Set your delivery frequency (weekly or monthly)
• Subscriptions renew automatically according to your chosen schedule

Managing Your Subscription
To modify or cancel your subscription, login to your account or use the links in your order confirmation emails. From there, you can adjust all subscription preferences, including delivery scheduling, skipping orders, frequency, pausing, cancellations, adding other items to your next order and updating payment details or shipping addresses.

FREQUENTLY ASKED QUESTIONS

Can I Pause My Subscription?
Yes, you can skip or pause deliveries anytime by logging into your account

How Do I Cancel?
Cancel anytime through your account or by contacting our sales team at 042 933 4862

When Is Payment Taken?
The first payment is processed at checkout, with recurring payments taken at your chosen frequency

Delivery Charges
Free shipping applies on orders over €60. Otherwise, our standard delivery charge is €7.95 for orders under €60 or €5 for 250g Tall Order bags

When Will I Receive My Subscription Coffee?
The first order ships the day after purchase; subsequent orders are sent based on your selected frequency

Returns
See our Returns Policy for full details on returns and refunds

Where’s My Order?
If your order hasn't arrived within 5 days of the expected delivery date, contact us at +353 42 933 4862